The new technologies, the media and the various forms of communication keep companies and structures nowadays in constant motion. In order to react quickly and adequately to new opportunities and challenges, we have been offering unconventional and flexible personnel solutions for short project phases to medium or long-term assignments for more than 10 years.


Recruiting / Direct Recruitment
Temporary Employment

As a full-service agency, we support our clients from the recruiting process through to employment and deployment of new employees.

  • Needs analysis / profiling
  • Job advertisement and direct contact
  • Recruiting
  • Selection of applicants: from the initial interview to the conclusion of the contract

We offer our services as a package, where you can take advantage of the whole spectrum, but also separately.

Due to the close relation with JXZ GmbH - an event and marketing agency based in Frankfurt and Berlin, project-related assignments in the areas of concept development, project management or production can be executed for event or marketing campaigns.


You can find our current open positions below. We look forward to receiving your application per email:

Converse Customer Service Representative AGS (m / f / d)

Customer Service Representative


Our partners Converse are looking for a Customer Service Representative (ETW), temporary contract, ideally as of January 2024.

Converse is the story of a sneaker that started on the court and moved to the stage and street. We’re a company ready for change and that’s who we hire: the most malleable, the most innovative, and the most creative. Our clothes and sneakers have been worn by rebels, rockers, rappers, artists, thinkers, and individuals. So that’s why we hire individuals. So we’re speaking the same language



In this role you will be responsible to support the pre- or post-sales process and customers’ needs. You will directly interacting with customers via phone or e-mail in order to resolve issues, facilitate order placement or answer questions.


Key Responsibilities

  • So first off, you’ll develop and demonstrate strong account relationship, by working effectively with your nominated Sales counterparts to know the customers’ business and provide first point of contact internally and externally for all relevant customer activities.
  • Through that you’ll identify and solve account issues related to product orders, deliveries, credit issues, returns. You’ll perform a basic order management function, which means to track and maintain orders.
  • You’ll have to ensure accurate and timely delivery of products to accounts.
  • Drive the relevant principles of Account Management relating to the specific areas of product flow and logistics processes.
  • Communication is the key. So you’ll need to communicate professionally, efficiently and tactfully through verbal and written communication with Customers, Operations Management, Sales Management and Sales Representatives as well as with our distribution center in Belgium.
  • Reports are important as well. You’ll need to analyze and interpret system generated reports.


Required Qualifications/Experience

  • Minimum of three years in directly relevant work experience. Through that you should have strong service and commercial oriented skills as well as logistical knowledge.
  • You should demonstrate flexibility when priorities of the team and the business demand it. Challenge your multitasking skills each single day.
  • Advanced knowledge of Microsoft office, in particular Excel is needed; knowledge of SAP is a plus. Although we don’t need you to be a Pro, we do need you to know how these things work and the impact they have.
  • You should be fluent in German and English, both written and spoken.
  • You need to have a Bachelor or higher. Can be compensated by relevant work experience
  • A sense of humor, a great work ethic and a flawless sense of cool.

If you are interested, please submit your application documents to Ms Katerina Paul:
Agentur Olaf Zern

Höhenstr. 38 (Hinterhaus)
60385 Frankfurt